Jane completed her ACCA accountancy qualification in 1997 and achieved an MBA with
merit in 2002, fuelling her fascination with all things business and systems.
I have worked in the financial side of business since 1983 when I worked for the Family
Practitioners Committee helping make payments to dentists, doctors, pharmacists and
opticians in Lincolnshire. I left the Health Service in 1988 following a transfer
to the payroll department of the Bath Health Authority, based at the Royal United
Hospital in Bath. During my time with the Health Service I had studied for and passed
my accounting technicians qualification, AAT.
More recently I found myself managing and finance director of a company with a turnover
in excess of £3m and employed 13 staff covering Europe, Middle East, Africa and parts
Keywords: Business facilitation, Strategy Development, People Development, Business Turnaround
Workshops, Interim Management, Mentoring, Non-Exec Director, AAT, FCCA, MBA
Sheena D Whyatt - MCT, MCASI, MIITT
A full Member of the Institute of IT Management, which recognises trainers and those
in a management or consultancy role who have a demonstrable track record of excellence
and associated certification. In keeping with membership of the Institute, Sheena
has a rounded set of skills combined with validated experience and measurable achievement
of business objectives.
Excellent courseware design and development expertise, combined with full cycle training
needs analysis, training programme design and delivery skills, honed through many
projects over the last 12 years. A qualified assessor, Sheena holds SC security clearance.
In addition to her project and team management skills, Sheena is an experienced and
enthusiastic TAP qualified Microsoft Certified Trainer, holding instructional qualifications
in Office 2007, 2003, XP & Office 2000. She has extensive corporate training experience,
and is confident with all forms of instructional delivery, from classroom led and
one to one tuition to demonstration seminars and large groups.
Specialising in delivering high quality, professional Microsoft end user applications
training, Sheena has Train the Trainer, CRM, bespoke application, soft skills, and
non-Microsoft experience to offer as well as floor walking and rollout project experience.
She is also a National Training Ambassador.
Keywords: Microsoft, Application Training, Project Management, Course Development,
Security Clearance, Training Needs Analysis, Team Management, Programme Design &
Mikala is a highly Customer focused Head of Service Delivery with an exceptional
track record. Receiving both Corporate and Industry National Award recognition! With
a well developed sense of commercial acumen, excellent communication, interpersonal,
troubleshooting and strong negotiation skills, Mikala has frequently excelled in
rescuing complex relationships and projects that have arrived at an impasse.
By drawing on her passion for Customer Service Excellence, her ‘hands-on’ Programme
& Project Management style, and her natural charisma that allows stakeholders to
warm to her Transformation and Service Delivery Management expertise, Mikala adapts
with efficacy to her Clients needs.
Keywords: Customer Relationship Management, Facilitator, Business Partner, Service
Delivery Management, Security Cleared, Change & Transformation Management, SAP.
Maureen O'Callaghan - IFL, CMI, ISMA
Maureen's mission is to help organisations to be successful through adopting a healthy
workplace culture that includes effective stress management and employee health and
Her credibility is rooted in 20 years success in operational and strategic management
and consultancy, training, research and interim management positions within the voluntary
and community learning sectors. Maureen's expertise focused on leading national learning
and "change and development" initiatives in the formal and informal learning sectors
which focused on organisational development and life long learning.
Maureen is a recognised and accomplished leader with formidable influencing, training,
coaching and mentoring expertise, offering strategic leadership experience, strong
troubleshooting skills and a proven ability to implement innovative solutions and
Private, Public and Voluntary and Community sector experience (Approved NYA, NCVO,
Keywords: Executive Coaching, leadership development, coaching and mentoring, change
management, team building and development, performance management, stress management,
health and wellbeing, research, employee attitude surveys
Peter is German, based in Cologne, and speaks fluent English and conversational French.
He has an Engineering Degree and M.B.A. and is a Cisco Certified Sales Instructor.
His specialist areas are Sales Training & Development, Sales Pipeline Management,
Strategy Consulting, Executive Time/Goal Alignment.
Extensive executive level management experience in the training and software industries.
A lifetime of experience in the data communications industry, having spent most of
his sales career working for Digital Equipment, this Associate has first hand experience
with Cisco and its Channel Partners having delivered Accelerate IPT, SAN, Security
Training Courses and the BRDC workshops.
Martin has undertaken training and public speaking for the last 12 years in Voice,
Data, Mobile and Internet technologies. Whilst capable of delivering training to
a very technical level, he has also undertaken training to more commercially focussed
individuals from Sales oriented personnel to Technical Pre and Post Sales, Project
Managers, Marketing Teams.
Phil has extensive experience of training worldwide, developing and delivering classroom
and web based instructor led courses. (Nine years experience with Cisco (CSE, CCSI),
ten years with Hewlett Packard and Digital Equipment) Thirteen years channels’ sales
and marketing experience. Phil has an engineering bachelors degree and a masters
degree in IT. Seven years experience as an engineer for the MoD and British Airways.
Gordon combines the running of a thriving business with active training on behalf
of a number of international clients, mostly focussed around sales training on advanced
technology subjects such as IP Communications, IMS, IPTV, as well as general sales
methodologies and processes.
Stuart has over 29 years experience in sales, sales management and consultancy positions
in the UK, North America and Europe. During which time he developed successful cross-cultural
teams to achieve and exceed business and personal targets. He has held a number of
senior appointments within the sales and consultancy communities, working in the
Airline, Insurance, Travel, Retail, Consultancy, IT and communications markets.
Has developed and delivered a broad portfolio of subject matter, encompassing sales,
sales management, marketing and business acumen together with people management and
coaching up to and including senior management level. He has created and delivered
numerous successful development programs for companies such as BT, Alstom, Accenture,
Centrica, Cargill and Management Centre Europe, and Wallmart on a global basis. Stuart
is also a faculty member and speaker at Management Centre Europe in Belgium.
Skilled in Psychometric and Relationship tools such as SDI, Insights, Myers Briggs,
NLP Practitioner and ‘Creative Thinking tools ‘ Lateral Thinking and Six Thinking
hats’. Also IIP and EQA assessor accredited.
Keywords: Business facilitation, Strategy Development, People Development, Business
Planning Workshops, Negotiation skills, Conference Facilitation Management Training,
Business Acumen, Sales Skills, Presentation Skills, Sales & Service Management, Coaching,
Consultative Selling Skills, Account Strategy Development, Qualification Techniques,
Account & Business Planning Workshops, Team Building, Negotiation skills, SDI and
Insights Training, NLP and Programme Management.
Derek has spent most of his career in face-to-face sales or in the training and development
of sales people. His sales experience is wide and has ranged from commodity selling
in a geographic patch, to the Account Management of large organisations on behalf
of a major blue chip organization.
His experience in the field of training and development has mainly focused on sales
and management training. His knowledge in this area is wide and deep having performed
a wide variety of roles including training design, delivery, coaching, training needs
analysis and the management of training teams. He has also taught in a Sales and
Derek has a strong interest in organisational change/behaviour and has formal qualifications
in Psychology (Bsc Hons) and Organisational Behaviour and Change Management (MA).
He is a member of The Professional Speakers Association, Certified NLP Master Practitioner
and qualified to administer SDI (Strength Deployment Inventory) profiling.
An IT, Telecoms & Sales Trainer with extensive experience in both public and blue
chip private organisations. Systems covered include Oracle, Siebel, Cisco and Microsoft
products to all levels as well as bespoke systems, sales and soft skills. A proven
record in both course design and delivery using a variety of training methods. Motivated
and flexible, with a ‘can do’ work ethic that takes pride in doing the job properly.
Keywords: Oracle, Siebel, CRM, 3G
Jason has sixteen years experience imparting his Team Building and Leadership expertise
into the Public & Private sectors. A National Corporate First Aid Instructor, National
Corporate Team Building/Leadership Tutor, Personal Fitness Consultant and National
A wealth of man management experience, often in environments of severe negativity,
Jason has an ability to enthuse the most pessimistic of learners and the desire to
impart knowledge to those who take part. Throughout his award winning career his
positive attitude is contagious and is one of our most popular Associates. Attend
a course with Jason and you get more than you bargained for – This is Life Coaching
to the extreme!
Keywords: First Aid, Leadership, Life Coaching, Sports Management & Coaching, Team
Martin has 29 years experience in Management Consultancy, specializing in IT, Service
Management, covering all disciplines, including ITIL Service Management Certification
and Prince II. A highly respected consultant, Martin has delivered very complex IT
solutions within large Global organisations, in multiple Business Verticals. He is
a Skilled Consultant operating at Director level, delivering pragmatic solutions
to complex issues, drawing on experience from implementing HP, SUN Microsystems and
A business savvy entrepreneur, solution oriented, inspirational leader, with extensive
practical expertise, coupled with an analytical approach second to none.
Keywords: Leadership, Relationship Management, Business Planning/Strategy, Third
Party Management, Service Management, ITIL, Prince2.
Mark is a contact centre business and technology specialist with over 20 years client-facing
experience combining detailed contact centre solution design, implementation and
He has managed the complete delivery of 10 Blue chip integrated contact centres and
delivered over 25 integration projects using leading edge contact centre software
solutions (both traditional and VoIP technologies).
Private and public sector experience in UK, Europe and internationally. Mark provides
business and technical consulting, training and project services to clients who operate
contact centres or have general customer interaction needs. This includes the provision
of services to business partners.
Mark helps to develop customer contact strategies and undertakes contact centre system
design and deployment. Capable of acting as design authority to evaluate requirements,
understand risk and manage deployments to ensure successful implementations and to
help customers make the most of new VoIP technologies.
Keywords: Contact Centre Specialist, Client-facing, Design, Implementation, VoIP,
Technical Consulting, Training
Paul is a highly experienced and professionally qualified training and development
professional, certified as a Chartered Member of the Institute of Personnel and Development,
working predominately in the Cisco Unified Communications environment.
A previous Cisco veteran, he worked for Cisco for 7 years in which time he was responsible
for the up-skilling of both the Cisco AM and the Partner community for selling Advanced
Technologies, primarily IP Telephony but later Unified Communications. In addition
to data, voice and video expertise he also possesses extensive experience of the
Contact Centre environment, having designed and deployed prestigious contact centres
for clients such as EuroDisney, New Scotland Yard and London Transport.
Although technically capable, his expertise lies in an ability to quickly assimilate,
present and articulate the capabilities of technology into the business benefits
to be gained by customers.
Keywords: Unified Communications, Cisco, Sales, Pre-Sales, Technical, Contact Centre
Antony Dainter CCSI
A breadth of sales, consultancy, technology and training experience, this Associate
has delivered hundreds of well received courses both internally to Cisco and to its
Channel Partner’s all over the world.
Antony is a highly experienced and capable Business, Communications & Technology
Consultant / Trainer. With a proven ability to assimilate complex issues and relationships
he has delivered a myriad successful Customer focused, operational, technology and
personnel development training programs and learning solutions. A strong foundation
in Finance, Sales and Technology and an experienced company Director, he possesses
a well-developed commercial acumen, excellent communication, interpersonal, presentation,
program management and troubleshooting skills. For the last thirteen years Antony
has been advising organisations all over the world, from small businesses through
to some of the leading blue chip companies and government agencies.
Currently employed as a freelance Consultant through Bedlam & Mayhem Limited, Antony’s
skills are regularly engaged either solely or collaboratively in the project management,
design, development and/or delivery of a wide variety of Business Consultancy and
Learning Solutions. Managing and delivering extensive and complex projects across
multiple territories. In recent years, Antony’s subject matter expertise has been
called upon to direct and co-ordinate the use of Associate based collaborations to
fulfill Corporate Sales Training programs and the Market Positioning of Technology
Keywords: Cisco Commercial Training, Cisco Avant Garde, Technology Marketing & Proposition
Training, Managed Services, Pre-Sales, Sales Training, Business Consultancy, Business
Development, CCSI, Cisco SMB University