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Copyright © All rights reserved. Bedlam & Mayhem Limited. 2009

Jane Mellor - AAT, FCCA, MBA

Jane completed her ACCA accountancy qualification in 1997 and achieved an MBA with merit in 2002, fuelling her fascination with all things business and systems.


I have worked in the financial side of business since 1983 when I worked for the Family Practitioners Committee helping make payments to dentists, doctors, pharmacists and opticians in Lincolnshire.  I left the Health Service in 1988 following a transfer to the payroll department of the Bath Health Authority, based at the Royal United Hospital in Bath. During my time with the Health Service I had studied for and passed my accounting technicians qualification, AAT.


More recently I found myself managing and finance director of a company with a turnover in excess of £3m and employed 13 staff covering Europe, Middle East, Africa and parts of Asia.


Keywords: Business facilitation, Strategy Development, People Development, Business Turnaround Workshops, Interim Management, Mentoring, Non-Exec Director, AAT, FCCA, MBA


Sheena D Whyatt - MCT, MCASI, MIITT

A full Member of the Institute of IT Management, which recognises trainers and those in a management or consultancy role who have a demonstrable track record of excellence and associated certification. In keeping with membership of the Institute, Sheena has a rounded set of skills combined with validated experience and measurable achievement of business objectives.


Excellent courseware design and development expertise, combined with full cycle training needs analysis, training programme design and delivery skills, honed through many projects over the last 12 years. A qualified assessor, Sheena holds SC security clearance.


In addition to her project and team management skills, Sheena is an experienced and enthusiastic TAP qualified Microsoft Certified Trainer, holding instructional qualifications in Office 2007, 2003, XP & Office 2000. She has extensive corporate training experience, and is confident with all forms of instructional delivery, from classroom led and one to one tuition to demonstration seminars and large groups.


Specialising in delivering high quality, professional Microsoft end user applications training, Sheena has Train the Trainer, CRM, bespoke application, soft skills, and non-Microsoft experience to offer as well as floor walking and rollout project experience. She is also a National Training Ambassador.


Keywords: Microsoft, Application Training, Project Management, Course Development, Security Clearance, Training Needs Analysis, Team Management, Programme Design & Management


Mikala Dainter

Mikala is a highly Customer focused Head of Service Delivery with an exceptional track record. Receiving both Corporate and Industry National Award recognition! With a well developed sense of commercial acumen, excellent communication, interpersonal, troubleshooting and strong negotiation skills, Mikala has frequently excelled in rescuing complex relationships and projects that have arrived at an impasse.


By drawing on her passion for Customer Service Excellence, her ‘hands-on’ Programme & Project Management style, and her natural charisma that allows stakeholders to warm to her Transformation and Service Delivery Management expertise, Mikala adapts with efficacy to her Clients needs.


Keywords: Customer Relationship Management, Facilitator, Business Partner, Service Delivery Management, Security Cleared, Change & Transformation Management, SAP.


Maureen O'Callaghan - IFL, CMI, ISMA

Maureen's mission is to help organisations to be successful through adopting a healthy workplace culture that includes effective stress management and employee health and wellbeing.


Her credibility is rooted in 20 years success in operational and strategic management and consultancy, training, research and interim management positions within the voluntary and community learning sectors. Maureen's expertise focused on leading national learning and "change and development" initiatives in the formal and informal learning sectors which focused on organisational development and life long learning.


Maureen is a recognised and accomplished leader with formidable influencing, training, coaching and mentoring expertise, offering strategic leadership experience, strong troubleshooting skills and a proven ability to implement innovative solutions and optimise resources.


Private, Public and Voluntary and Community sector experience (Approved NYA, NCVO, NAVCA)


Keywords: Executive Coaching, leadership development, coaching and mentoring, change management, team building and development, performance management, stress management, health and wellbeing, research, employee attitude surveys


Peter Schmitz

Peter is German, based in Cologne, and speaks fluent English and conversational French. He has an Engineering Degree and M.B.A. and is a Cisco Certified Sales Instructor. His specialist areas are Sales Training & Development, Sales Pipeline Management, Strategy Consulting, Executive Time/Goal Alignment.


Keywords: CCSI, Proposition, Sales, German, Strategy, Executive, Security


James Tuck

Extensive executive level management experience in the training and software industries. A lifetime of experience in the data communications industry, having spent most of his sales career working for Digital Equipment, this Associate has first hand experience with Cisco and its Channel Partners having delivered Accelerate IPT, SAN, Security Training Courses and the BRDC workshops.


Keywords: Software Development, Strategy, ICT Fulfilment, Incubator, Corporate Financing, Cisco, Proposition, Sales, Security, Storage


Martin Griffiths

Martin has undertaken training and public speaking for the last 12 years in Voice, Data, Mobile and Internet technologies. Whilst capable of delivering training to a very technical level, he has also undertaken training to more commercially focussed individuals from Sales oriented personnel to Technical Pre and Post Sales, Project Managers, Marketing Teams.


Keywords: Proposition, Sales, Technical, Pre-Sales


Phil Nutt

Phil has extensive experience of training worldwide, developing and delivering classroom and web based instructor led courses. (Nine years experience with Cisco (CSE, CCSI), ten years with Hewlett Packard and Digital Equipment) Thirteen years channels’ sales and marketing experience. Phil has an engineering bachelors degree and a masters degree in IT.  Seven years experience as an engineer for the MoD and British Airways.


Keywords: ICT, Cisco, Sales, Security, CCSI, Telephone Selling, HP VMS, WebEx


Gordon Porter

Gordon combines the running of a thriving business with active training on behalf of a number of international clients, mostly focussed around sales training on advanced technology subjects such as IP Communications, IMS, IPTV, as well as general sales methodologies and processes.


Keywords: Cisco, Proposition, Sales, SMBU, Mobility


Stuart Passingham

Stuart has over 29 years experience in sales, sales management and consultancy positions in the UK, North America and Europe. During which time he developed successful cross-cultural teams to achieve and exceed business and personal targets. He has held a number of senior appointments within the sales and consultancy communities, working in the Airline, Insurance, Travel, Retail, Consultancy, IT and communications markets.


Has developed and delivered a broad portfolio of subject matter, encompassing sales, sales management, marketing and business acumen together with people management and coaching up to and including senior management level. He has created and delivered numerous successful development programs for companies such as BT, Alstom, Accenture, Centrica, Cargill and Management Centre Europe, and Wallmart on a global basis. Stuart is also a faculty member and speaker at Management Centre Europe in Belgium.


Skilled in Psychometric and Relationship tools such as SDI, Insights, Myers Briggs, NLP Practitioner and ‘Creative Thinking tools ‘ Lateral Thinking and Six Thinking hats’. Also IIP and EQA assessor accredited.


Keywords: Business facilitation, Strategy Development, People Development, Business Planning Workshops, Negotiation skills, Conference Facilitation Management Training, Business Acumen, Sales Skills, Presentation Skills, Sales & Service Management, Coaching, Consultative Selling Skills, Account Strategy Development, Qualification Techniques, Account & Business Planning Workshops, Team Building, Negotiation skills, SDI and Insights Training, NLP and Programme Management.


Derek Bain

Derek has spent most of his career in face-to-face sales or in the training and development of sales people.  His sales experience is wide and has ranged from commodity selling in a geographic patch, to the Account Management of large organisations on behalf of a major blue chip organization.


His experience in the field of training and development has mainly focused on sales and management training. His knowledge in this area is wide and deep having performed a wide variety of roles including training design, delivery, coaching, training needs analysis and the management of training teams. He has also taught in a Sales and Marketing College.


Derek has a strong interest in organisational change/behaviour and has formal qualifications in Psychology (Bsc Hons) and Organisational Behaviour and Change Management (MA). He is a member of The Professional Speakers Association, Certified NLP Master Practitioner and qualified to administer SDI (Strength Deployment Inventory) profiling.


Keywords: Sales, Management, Design, Delivery, Coaching, Behaviour, Change, NLP, SDI


Alan Foulkes

An IT, Telecoms & Sales Trainer with extensive experience in both public and blue chip private organisations. Systems covered include Oracle, Siebel, Cisco and Microsoft products to all levels as well as bespoke systems, sales and soft skills. A proven record in both course design and delivery using a variety of training methods. Motivated and flexible, with a ‘can do’ work ethic that takes pride in doing the job properly.


Keywords: Oracle, Siebel, CRM, 3G


Jason Griffiths

Jason has sixteen years experience imparting his Team Building and Leadership expertise into the Public & Private sectors. A National Corporate First Aid Instructor, National Corporate Team Building/Leadership Tutor, Personal Fitness Consultant and National Sports Coach.


A wealth of man management experience, often in environments of severe negativity, Jason has an ability to enthuse the most pessimistic of learners and the desire to impart knowledge to those who take part. Throughout his award winning career his positive attitude is contagious and is one of our most popular Associates. Attend a course with Jason and you get more than you bargained for – This is Life Coaching to the extreme!


Keywords: First Aid, Leadership, Life Coaching, Sports Management & Coaching, Team Building.


Martin Lancaster

Martin has 29 years experience in Management Consultancy, specializing in IT, Service Management, covering all disciplines, including ITIL Service Management Certification and Prince II. A highly respected consultant, Martin has delivered very complex IT solutions within large Global organisations, in multiple Business Verticals. He is a Skilled Consultant operating at Director level, delivering pragmatic solutions to complex issues, drawing on experience from implementing HP, SUN Microsystems and IBM solutions.


A business savvy entrepreneur, solution oriented, inspirational leader, with extensive practical expertise, coupled with an analytical approach second to none.


Keywords: Leadership, Relationship Management, Business Planning/Strategy, Third Party Management, Service Management, ITIL, Prince2.


Mark Godfrey

Mark is a contact centre business and technology specialist with over 20 years client-facing experience combining detailed contact centre solution design, implementation and programme management. 


He has managed the complete delivery of 10 Blue chip integrated contact centres and delivered over 25 integration projects using leading edge contact centre software solutions (both traditional and VoIP technologies). 


Private and public sector experience in UK, Europe and internationally.  Mark provides business and technical consulting, training and project services to clients who operate contact centres or have general customer interaction needs. This includes the provision of services to business partners.


Mark helps to develop customer contact strategies and undertakes contact centre system design and deployment. Capable of acting as design authority to evaluate requirements, understand risk and manage deployments to ensure successful implementations and to help customers make the most of new VoIP technologies.


Keywords: Contact Centre Specialist, Client-facing, Design, Implementation, VoIP, Technical Consulting, Training


Paul O'Leary

Paul is a highly experienced and professionally qualified training and development professional, certified as a Chartered Member of the Institute of Personnel and Development, working predominately in the Cisco Unified Communications environment.


A previous Cisco veteran, he worked for Cisco for 7 years in which time he was responsible for the up-skilling of both the Cisco AM and the Partner community for selling Advanced Technologies, primarily IP Telephony but later Unified Communications. In addition to data, voice and video expertise he also possesses extensive experience of the Contact Centre environment, having designed and deployed prestigious contact centres for clients such as EuroDisney, New Scotland Yard and London Transport.


Although technically capable, his expertise lies in an ability to quickly assimilate, present and articulate the capabilities of technology into the business benefits to be gained by customers.


Keywords: Unified Communications, Cisco, Sales, Pre-Sales, Technical, Contact Centre


Antony Dainter CCSI

A breadth of sales, consultancy, technology and training experience, this Associate has delivered hundreds of well received courses both internally to Cisco and to its Channel Partner’s all over the world.


Antony is a highly experienced and capable Business, Communications & Technology Consultant / Trainer. With a proven ability to assimilate complex issues and relationships he has delivered a myriad successful Customer focused, operational, technology and personnel development training programs and learning solutions. A strong foundation in Finance, Sales and Technology and an experienced company Director, he possesses a well-developed commercial acumen, excellent communication, interpersonal, presentation, program management and troubleshooting skills. For the last thirteen years Antony has been advising organisations all over the world, from small businesses through to some of the leading blue chip companies and government agencies.


Currently employed as a freelance Consultant through Bedlam & Mayhem Limited, Antony’s skills are regularly engaged either solely or collaboratively in the project management, design, development and/or delivery of a wide variety of Business Consultancy and Learning Solutions. Managing and delivering extensive and complex projects across multiple territories. In recent years, Antony’s subject matter expertise has been called upon to direct and co-ordinate the use of Associate based collaborations to fulfill Corporate Sales Training programs and the Market Positioning of Technology based Propositions.


Keywords: Cisco Commercial Training, Cisco Avant Garde, Technology Marketing & Proposition Training, Managed Services, Pre-Sales, Sales Training, Business Consultancy, Business Development, CCSI, Cisco SMB University