This Privacy Statement describes our practices regarding information we gather from
you while you visit www.bedlamandmayhem.com (the "Website"). Bedlam & Mayhem Ltd.
(hereinafter "we" or "us") are committed to protecting the privacy of its users pursuant
to the laws of the jurisdictions in which we operate and collect information.
2. Data Use. While the information that we collect enables us to offer better content
and services to you, we may use the data for other purposes. Personal data will be
collected, processed and used by us for the purposes of better providing certain
content, services and product information to you. We are global companies and, therefore,
your personal data may be collected and transferred to, processed and used by us
throughout the world. We may also share any information we collect with other parties
including our business partners, suppliers and financial institutions for our own
internal business use only. We may also disclose information in response to subpoenas,
governmental requests or other legal process or to otherwise protect our legal or
"cookie". Cookies are data elements that a Website can send to your browser and are
stored on your computer's hard drive. Cookies simplify and ease your continued use
of the Website. The cookie may serve various purposes but is used primarily for establishing
personal preferences for you while on our website.
1. Data Collection. For all visitors to this Website, we collects general data pertaining
to each Website visitor, such as the visitor's IP address, operating system, browser
type and version number, and the web pages viewed. This information is aggregated
with all other visitor information. We also track and aggregate your site behaviour
characteristics. This information may include Website navigation paths, hypertext
or other links selected, and depending upon your activity, may include personal data.
Stuart has over 29 years experience in sales, sales management and consultancy positions
in the UK, North America and Europe. During which time he developed successful cross-cultural
teams to achieve and exceed business and personal targets. He has held a number of
senior appointments within the sales and consultancy communities, working in the
Airline, Insurance, Travel, Retail, Consultancy, IT and communications markets.
Has developed and delivered a broad portfolio of subject matter, encompassing sales,
sales management, marketing and business acumen together with people management and
coaching up to and including senior management level. He has created and delivered
numerous successful development programs for companies such as BT, Alstom, Accenture,
Centrica, Cargill and Management Centre Europe, and Wallmart on a global basis. Stuart
is also a faculty member and speaker at Management Centre Europe in Belgium.
Skilled in Psychometric and Relationship tools such as SDI, Insights, Myers Briggs,
NLP Practitioner and ‘Creative Thinking tools ‘ Lateral Thinking and Six Thinking
hats’. Also IIP and EQA assessor accredited.
Keywords: Business facilitation, Strategy Development, People Development, Business
Planning Workshops, Negotiation skills, Conference Facilitation Management Training,
Business Acumen, Sales Skills, Presentation Skills, Sales & Service Management, Coaching,
Consultative Selling Skills, Account Strategy Development, Qualification Techniques,
Account & Business Planning Workshops, Team Building, Negotiation skills, SDI and
Insights Training, NLP and Programme Management.
Derek has spent most of his career in face-to-face sales or in the training and development
of sales people. His sales experience is wide and has ranged from commodity selling
in a geographic patch, to the Account Management of large organisations on behalf
of a major blue chip organization.
His experience in the field of training and development has mainly focused on sales
and management training. His knowledge in this area is wide and deep having performed
a wide variety of roles including training design, delivery, coaching, training needs
analysis and the management of training teams. He has also taught in a Sales and
Derek has a strong interest in organisational change/behaviour and has formal qualifications
in Psychology (Bsc Hons) and Organisational Behaviour and Change Management (MA).
He is a member of The Professional Speakers Association, Certified NLP Master Practitioner
and qualified to administer SDI (Strength Deployment Inventory) profiling.
An IT, Telecoms & Sales Trainer with extensive experience in both public and blue
chip private organisations. Systems covered include Oracle, Siebel, Cisco and Microsoft
products to all levels as well as bespoke systems, sales and soft skills. A proven
record in both course design and delivery using a variety of training methods. Motivated
and flexible, with a ‘can do’ work ethic that takes pride in doing the job properly.
Keywords: Oracle, Siebel, CRM, 3G
Jason has sixteen years experience imparting his Team Building and Leadership expertise
into the Public & Private sectors. A National Corporate First Aid Instructor, National
Corporate Team Building/Leadership Tutor, Personal Fitness Consultant and National
A wealth of man management experience, often in environments of severe negativity,
Jason has an ability to enthuse the most pessimistic of learners and the desire to
impart knowledge to those who take part. Throughout his award winning career his
positive attitude is contagious and is one of our most popular Associates. Attend
a course with Jason and you get more than you bargained for – This is Life Coaching
to the extreme!
Keywords: First Aid, Leadership, Life Coaching, Sports Management & Coaching, Team
Martin has 29 years experience in Management Consultancy, specializing in IT, Service
Management, covering all disciplines, including ITIL Service Management Certification
and Prince II. A highly respected consultant, Martin has delivered very complex IT
solutions within large Global organisations, in multiple Business Verticals. He is
a Skilled Consultant operating at Director level, delivering pragmatic solutions
to complex issues, drawing on experience from implementing HP, SUN Microsystems and
A business savvy entrepreneur, solution oriented, inspirational leader, with extensive
practical expertise, coupled with an analytical approach second to none.
Keywords: Leadership, Relationship Management, Business Planning/Strategy, Third
Party Management, Service Management, ITIL, Prince2.
Mark is a contact centre business and technology specialist with over 20 years client-facing
experience combining detailed contact centre solution design, implementation and
He has managed the complete delivery of 10 Blue chip integrated contact centres and
delivered over 25 integration projects using leading edge contact centre software
solutions (both traditional and VoIP technologies).
Private and public sector experience in UK, Europe and internationally. Mark provides
business and technical consulting, training and project services to clients who operate
contact centres or have general customer interaction needs. This includes the provision
of services to business partners.
Mark helps to develop customer contact strategies and undertakes contact centre system
design and deployment. Capable of acting as design authority to evaluate requirements,
understand risk and manage deployments to ensure successful implementations and to
help customers make the most of new VoIP technologies.
Keywords: Contact Centre Specialist, Client-facing, Design, Implementation, VoIP,
Technical Consulting, Training
Paul is a highly experienced and professionally qualified training and development
professional, certified as a Chartered Member of the Institute of Personnel and Development,
working predominately in the Cisco Unified Communications environment.
A previous Cisco veteran, he worked for Cisco for 7 years in which time he was responsible
for the up-skilling of both the Cisco AM and the Partner community for selling Advanced
Technologies, primarily IP Telephony but later Unified Communications. In addition
to data, voice and video expertise he also possesses extensive experience of the
Contact Centre environment, having designed and deployed prestigious contact centres
for clients such as EuroDisney, New Scotland Yard and London Transport.
Although technically capable, his expertise lies in an ability to quickly assimilate,
present and articulate the capabilities of technology into the business benefits
to be gained by customers.
Keywords: Unified Communications, Cisco, Sales, Pre-Sales, Technical, Contact Centre
Antony Dainter CCSI
A breadth of sales, consultancy, technology and training experience, this Associate
has delivered hundreds of well received courses both internally to Cisco and to its
Channel Partner’s all over the world.
Keywords: Cisco, Proposition, Sales, CCSI
4. Changes to Privacy Statement. This Website Privacy Statement was last updated September
2009. We reserve the right to change our Privacy Statement and practices concerning
information gathering. If any such changes occur, this Privacy Statement will be
updated. It is your obligation to check this Privacy Statement for changes from time