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Copyright © All rights reserved. Bedlam & Mayhem Limited. 2009

This Privacy Statement describes our practices regarding information we gather from you while you visit www.bedlamandmayhem.com (the "Website"). Bedlam & Mayhem Ltd. (hereinafter "we" or "us") are committed to protecting the privacy of its users pursuant to the laws of the jurisdictions in which we operate and collect information.


2. Data Use.
While the information that we collect enables us to offer better content and services to you, we may use the data for other purposes. Personal data will be collected, processed and used by us for the purposes of better providing certain content, services and product information to you. We are global companies and, therefore, your personal data may be collected and transferred to, processed and used by us throughout the world. We may also share any information we collect with other parties including our business partners, suppliers and financial institutions for our own internal business use only. We may also disclose information in response to subpoenas, governmental requests or other legal process or to otherwise protect our legal or contractual obligations.


3. Use of Cookies.
On your first recorded visit to the Website, we may issue you a "cookie". Cookies are data elements that a Website can send to your browser and are stored on your computer's hard drive. Cookies simplify and ease your continued use of the Website. The cookie may serve various purposes but is used primarily for establishing personal preferences for you while on our website.


1. Data Collection.
For all visitors to this Website, we collects general data pertaining to each Website visitor, such as the visitor's IP address, operating system, browser type and version number, and the web pages viewed. This information is aggregated with all other visitor information. We also track and aggregate your site behaviour characteristics. This information may include Website navigation paths, hypertext or other links selected, and depending upon your activity, may include personal data.

Stuart Passingham

Stuart has over 29 years experience in sales, sales management and consultancy positions in the UK, North America and Europe. During which time he developed successful cross-cultural teams to achieve and exceed business and personal targets. He has held a number of senior appointments within the sales and consultancy communities, working in the Airline, Insurance, Travel, Retail, Consultancy, IT and communications markets.


Has developed and delivered a broad portfolio of subject matter, encompassing sales, sales management, marketing and business acumen together with people management and coaching up to and including senior management level. He has created and delivered numerous successful development programs for companies such as BT, Alstom, Accenture, Centrica, Cargill and Management Centre Europe, and Wallmart on a global basis. Stuart is also a faculty member and speaker at Management Centre Europe in Belgium.


Skilled in Psychometric and Relationship tools such as SDI, Insights, Myers Briggs, NLP Practitioner and ‘Creative Thinking tools ‘ Lateral Thinking and Six Thinking hats’. Also IIP and EQA assessor accredited.


Keywords: Business facilitation, Strategy Development, People Development, Business Planning Workshops, Negotiation skills, Conference Facilitation Management Training, Business Acumen, Sales Skills, Presentation Skills, Sales & Service Management, Coaching, Consultative Selling Skills, Account Strategy Development, Qualification Techniques, Account & Business Planning Workshops, Team Building, Negotiation skills, SDI and Insights Training, NLP and Programme Management.

Derek Bain

Derek has spent most of his career in face-to-face sales or in the training and development of sales people.  His sales experience is wide and has ranged from commodity selling in a geographic patch, to the Account Management of large organisations on behalf of a major blue chip organization.


His experience in the field of training and development has mainly focused on sales and management training. His knowledge in this area is wide and deep having performed a wide variety of roles including training design, delivery, coaching, training needs analysis and the management of training teams. He has also taught in a Sales and Marketing College.


Derek has a strong interest in organisational change/behaviour and has formal qualifications in Psychology (Bsc Hons) and Organisational Behaviour and Change Management (MA). He is a member of The Professional Speakers Association, Certified NLP Master Practitioner and qualified to administer SDI (Strength Deployment Inventory) profiling.


Keywords: Sales, Management, Design, Delivery, Coaching, Behaviour, Change, NLP, SDI

Alan Foulkes

An IT, Telecoms & Sales Trainer with extensive experience in both public and blue chip private organisations. Systems covered include Oracle, Siebel, Cisco and Microsoft products to all levels as well as bespoke systems, sales and soft skills. A proven record in both course design and delivery using a variety of training methods. Motivated and flexible, with a ‘can do’ work ethic that takes pride in doing the job properly.


Keywords: Oracle, Siebel, CRM, 3G

Jason Griffiths

Jason has sixteen years experience imparting his Team Building and Leadership expertise into the Public & Private sectors. A National Corporate First Aid Instructor, National Corporate Team Building/Leadership Tutor, Personal Fitness Consultant and National Sports Coach.


A wealth of man management experience, often in environments of severe negativity, Jason has an ability to enthuse the most pessimistic of learners and the desire to impart knowledge to those who take part. Throughout his award winning career his positive attitude is contagious and is one of our most popular Associates. Attend a course with Jason and you get more than you bargained for – This is Life Coaching to the extreme!


Keywords: First Aid, Leadership, Life Coaching, Sports Management & Coaching, Team Building.

Martin Lancaster

Martin has 29 years experience in Management Consultancy, specializing in IT, Service Management, covering all disciplines, including ITIL Service Management Certification and Prince II. A highly respected consultant, Martin has delivered very complex IT solutions within large Global organisations, in multiple Business Verticals. He is a Skilled Consultant operating at Director level, delivering pragmatic solutions to complex issues, drawing on experience from implementing HP, SUN Microsystems and IBM solutions.


A business savvy entrepreneur, solution oriented, inspirational leader, with extensive practical expertise, coupled with an analytical approach second to none.


Keywords: Leadership, Relationship Management, Business Planning/Strategy, Third Party Management, Service Management, ITIL, Prince2.

Mark Godfrey

Mark is a contact centre business and technology specialist with over 20 years client-facing experience combining detailed contact centre solution design, implementation and programme management. 


He has managed the complete delivery of 10 Blue chip integrated contact centres and delivered over 25 integration projects using leading edge contact centre software solutions (both traditional and VoIP technologies). 


Private and public sector experience in UK, Europe and internationally.  Mark provides business and technical consulting, training and project services to clients who operate contact centres or have general customer interaction needs. This includes the provision of services to business partners.


Mark helps to develop customer contact strategies and undertakes contact centre system design and deployment. Capable of acting as design authority to evaluate requirements, understand risk and manage deployments to ensure successful implementations and to help customers make the most of new VoIP technologies.


Keywords: Contact Centre Specialist, Client-facing, Design, Implementation, VoIP, Technical Consulting, Training

Paul O'Leary

Paul is a highly experienced and professionally qualified training and development professional, certified as a Chartered Member of the Institute of Personnel and Development, working predominately in the Cisco Unified Communications environment.


A previous Cisco veteran, he worked for Cisco for 7 years in which time he was responsible for the up-skilling of both the Cisco AM and the Partner community for selling Advanced Technologies, primarily IP Telephony but later Unified Communications. In addition to data, voice and video expertise he also possesses extensive experience of the Contact Centre environment, having designed and deployed prestigious contact centres for clients such as EuroDisney, New Scotland Yard and London Transport.


Although technically capable, his expertise lies in an ability to quickly assimilate, present and articulate the capabilities of technology into the business benefits to be gained by customers.


Keywords: Unified Communications, Cisco, Sales, Pre-Sales, Technical, Contact Centre

Antony Dainter CCSI

A breadth of sales, consultancy, technology and training experience, this Associate has delivered hundreds of well received courses both internally to Cisco and to its Channel Partner’s all over the world.


Keywords: Cisco, Proposition, Sales, CCSI


4. Changes to Privacy Statement.
This Website Privacy Statement was last updated September 2009. We reserve the right to change our Privacy Statement and practices concerning information gathering. If any such changes occur, this Privacy Statement will be updated. It is your obligation to check this Privacy Statement for changes from time to time.